Help & Support

Here you will find the help topics - ranging from the most common, to the least.

If you wish to speak to us in regards to any course problem you are experiencing please e-mail us at support@ecdl-online.co.uk.

This page is for students with the following issues:

• I'm having problems opening the course
  
• I've forgotten my Student ID and/or password
  
• How do I disable my pop-up blockers? / I don't know if I have pop-up blockers installed
  
• How do I enable my cookies? / I'm getting a cookies error message
  
• I am getting a blank page, help!
  
• How do I disable my firewall? How do I disable my firewall?
  
• What are the system requirements for running ECDL Online courses?
  
• My problem is not listed or solved. What should I do?
  

What are the system requirements for running ECDL Online courses?
We are aware that some offices and home PC users may still be using old machines. Therefore our courses are designed to function with the lowest system requirements possible.

• 500 Mhz Pentium PC or Equivilent (The course will also work on an Apple Mac computer with equivilent specs running Microsoft Windows XP or later)
  
• 128MB RAM
  
• 800 x 600 Recommended Screen Resolution
  
• 28.8K Connection Speed
  
• Internet Explorer 5.5 or later (Please note that these courses do not work in Mozilla Firefox or Apple's Safari)
  
• Flash Player 8.0 or later Click here to download the latest version of the Flash Player
  
• Javascript, DHTML and cookies must be enabled Click here to download the latest version of Java
  

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