Help & Support

Here you will find the help topics - ranging from the most common, to the least.

If you wish to speak to us in regards to any course problem you are experiencing please e-mail us at support@ecdl-online.co.uk.

This page is for students with the following issues:

• I'm having problems opening the course
  
• I've forgotten my Student ID and/or password
  
• How do I disable my pop-up blockers? / I don't know if I have pop-up blockers installed
  
• How do I enable my cookies? / I'm getting a cookies error message
  
• I am getting a blank page, help!
  
• How do I disable my firewall? How do I disable my firewall?
  
• What are the system requirements for running ECDL Online courses?
  
• My problem is not listed or solved. What should I do?
  

I'm having problems opening the course
This can be for multiple reasons. Please ensure that you attempt our suggestions listed below. Some of these may not apply to you, in which case you can skip that suggestion. If you are still experiencing problems please contact us and we will help you.

• Disable all pop-up blockers
  
• Use the Internet Explorer Browser
  
• Enable your Cookies
  
• Disable any Firewall programs during the course
  
• Download the latest version of Java at: http://www.java.com/en
  

More information on how to do the above tasks can be found by clicking the links above.

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