Help & Support

Here you will find the help topics - ranging from the most common, to the least.

If you wish to speak to us in regards to any course problem you are experiencing please e-mail us at support@ecdl-online.co.uk.

This page is for students with the following issues:

• I'm having problems opening the course
  
• I've forgotten my Student ID and/or password
  
• How do I disable my pop-up blockers? / I don't know if I have pop-up blockers installed
  
• How do I enable my cookies? / I'm getting a cookies error message
  
• I am getting a blank page, help!
  
• How do I disable my firewall? How do I disable my firewall?
  
• What are the system requirements for running ECDL Online courses?
  
• My problem is not listed or solved. What should I do?
  

I've forgotten my Student ID and/or Password
Please email our support team at support@ecdl-online.co.uk regarding this problem. Make sure you know the name of the account holder before contacting us.

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